Banking · Insurance · Fintech
Modernizing policy administration and claims for a bank-affiliated insurer
A modern policy administration and claims platform for a major bank-affiliated insurer, replacing slow, manual processes with self-service and workflow automation.
- Client
- Insurance division of a leading pan-African bank — Nairobi, Kenya
- Timeline
- Multi-phase delivery
- Our role
- Contributed to the engineering team that built the platform
The problem
The challenge.
Modernize insurance policy administration and claims processing for a major bank-affiliated insurer — reducing manual overhead and improving turnaround for agents and customers.
Our approach
How we solved it.
Rebuild policy administration around a clean, extensible core.
Introduce a claims intake and processing workflow with clear states.
Give agents and customers self-service portals.
Integrate with core banking and insurance systems.
System
Architecture overview.
System Architecture
Client / Portal
01
Policy Administration Core
Extensible core for products and policies.
02
Claims Workflow
Intake, triage, and processing with clear states.
03
Agent & Customer Portals
Self-service for the people who use it daily.
04
Core System Integrations
Connected to banking and insurance systems.
Encrypted Data Store
Stack
Technologies.
Modern web application stackRelational databaseSecure integrationsCloud infrastructure
Referenced by sector and scope. No client logo or trademark is displayed, no confidential architecture or data is represented, and all interface visuals are original, generic mockups.
Results
Business impact.
Faster
Policy issuance
Faster
Claims turnaround
More
Customer self-service
Faster policy issuance and claims turnaround, reduced manual processing overhead, and improved customer self-service.
Gallery
Interface & system views.
All visuals are original, generic mockups — no confidential client interfaces are shown.
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